Terms & Conditions

„Tenerife Wedding Planners“

Means the company known as Tenerife Wedding Planners and all those who work for Tenerife Wedding Planners, whether employed, contracted, paid, or unpaid.

"The Client"

The person or couple booking the services of Tenerife Wedding Planners, whose name appears on the contract agreement. By booking the services of Tenerife Wedding Planners, the Client agrees to the following Terms and Conditions.

"Payment"

The Client agrees that all services will be paid for in full prior to the event date, as set out in the contract agreement.

The deposit is due within 2 weeks of booking, and further part payments may be required for some packages. If payment is not received by the agreed date(s), Tenerife Wedding Planners reserves the right to cease all work on the Client's behalf without notice, and any outstanding amounts will be pursued as necessary.

Tenerife Wedding Planners will not take on or book any service without a full contractual agreement, confirmed by email, between Tenerife Wedding Planners and the Client.

Any information, payment details, contact details, or booking arrangements will be kept secure and confidential. Tenerife Wedding Planners does not share information of any kind with any other person or company without the Client's written consent.

Tenerife Wedding Planners is committed to a friendly, professional, and thorough service, and always aims to provide a consistently high standard of work.

The advice and guidance we provide are part of the service the Client pays for; however, it is the Client's decision whether this advice is followed or used in any way. The Client is under no obligation to use or follow the advice given.

Tenerife Wedding Planners accepts no liability for the failings of any third party, or for any resulting cost to the Client. Tenerife Wedding Planners will always use its best endeavours, including a high level of involvement, to ensure third parties provide the best possible service.

Tenerife Wedding Planners is not responsible or liable in any way for third-party services or goods. Any booking made between the Client and a service provider, person, or company is between the Client and that provider, regardless of any involvement Tenerife Wedding Planners may have had in arranging it.

Payment for any services booked, whether directly by the Client or through Tenerife Wedding Planners, remains entirely the Client's responsibility. Tenerife Wedding Planners is not liable for any unpaid fees or invoices — these always remain the Client's responsibility.

"Cancellation Policy"

In the event of cancellation by the Client, the following rules apply to every booking:

Cancellation within 2 weeks of the deposit payment date: the deposit will be refunded minus an administration charge of 150 euros.

Cancellation more than 6 months before the wedding/event date, and after the 2-week period following the deposit payment date: the Client may cancel the booking, but no monies already paid will be refunded. No further payments will be due, provided all reasonable expenses have been covered and any monies paid out by Tenerife Wedding Planners on the Client's behalf to a venue and/or supplier(s) have been recovered.

Cancellation within 6 months of the wedding/event date: 100% of the remaining balance becomes due. If Tenerife Wedding Planners has been instructed to work on the Client's behalf, we reserve the right to recover expenses and out-of-pocket costs. If the date is rebooked at the same or an increased fee, a refund may be offered at our discretion.

As cancellation by the Client could result in financial loss, we advise taking out wedding/event insurance for your destination wedding in your home country.

Tenerife Wedding Planners reserves the right to cancel a Client's booking and cease working at any stage where this is deemed necessary. A refund may apply in such cases. Any refund is discretionary and will take into account costs and expenses already incurred up to the date of cancellation.

"Contract Amendments"

Any changes or additions to the contract must be made with the written consent of both the Client and Tenerife Wedding Planners, using our Change Order form.

Verbal agreements will not be considered binding.

"Liability"

Tenerife Wedding Planners will not be held responsible for acts of nature or other forces beyond its control that may affect the delivery and/or quality of the contracted services between Tenerife Wedding Planners and the Client, or for the conduct or quality of goods and services provided by third parties.

Tenerife Wedding Planners and third-party suppliers reserve the right to add, remove, or otherwise amend their terms and conditions at any time, as the owners or external market forces require.

Any previous acceptance of the contract is deemed transferred to updated or revised terms and conditions, provided such updates or revisions are not detrimental to the original agreement.

Where such updates or revisions may impact the original agreement, Tenerife Wedding Planners will notify the Client, and any resulting cancellation or refund will be reviewed in line with the cancellation and refund terms set out above.

"Marketing"

Tenerife Wedding Planners may wish to share thoughts, ideas, and photos on our blog or social media channels. Any Client who objects to this should let us know at their earliest opportunity.

We do not show images of children without parental permission.

We do not share personal or contact details.

By booking with us, signing a contract, or making payment of a deposit and/or fee, you agree to the above Terms and Conditions.

Should you have any questions, please don't hesitate to get in touch.

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